Hexastore Privacy Policy

At Hexastore, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website (hexastore.com), use our services, make a purchase, or interact with us in any way. By using our website or services, you agree to the terms outlined here. If you do not agree, we kindly ask that you refrain from using our site or services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. If we make any changes, we will update the policy on our website and adjust the "Last updated" date at the top. Please check this page periodically to stay informed about how we are protecting your information.

• To Provide Products and Services: We use your information to process orders, manage your account, arrange shipping, and communicate with you about your purchases or account activity (such as order confirmations, shipping updates, or returns).

• Marketing and Advertising: With your consent, we may use your contact information to send you promotional emails or newsletters. We may also show you relevant ads based on your preferences on our site or third-party platforms.

• Improving Our Services: We use data about how you interact with our site to make improvements, resolve issues, and enhance the overall user experience.

• Security and Fraud Prevention: We take security seriously and use your information to detect and prevent fraud or other harmful activities. If you have an account, you are responsible for keeping your login details secure. If you suspect your account has been compromised, please contact us immediately.

• Service Providers: We work with service providers to operate our business. This includes payment processors, shipping companies, customer support platforms, and IT services. These third parties only use your information to provide services on our behalf.

• Business Partners and Advertising: We may share your data with marketing or business partners who help us deliver advertisements and promotions tailored to your interests. These partners follow their own privacy policies.

• Legal Requirements: We may disclose your information if we are required to do so by law, in response to legal processes such as subpoenas or court orders, or to protect our rights, safety, or property.

• Business Transfers: If Hexastore is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

What Information We Collect

The type of information we collect depends on how you interact with Hexastore. Below are the main categories:

1.      Information You Provide Directly

1.1.   Contact Information: When you place an order or create an account, we collect your name, billing and shipping addresses, phone number, and email address.

1.2.   Payment Details: We collect payment information to process your purchases, such as your credit or debit card details, billing address, and payment confirmation.

1.3.   Account Information: If you create an account, we collect a username, password, and security questions.

1.4.   Customer Service Information: If you contact us for support, we collect any information you share in the messages or conversations you have with us.

2.      Information We Collect Automatically

2.1.   Usage Data: When you browse our site, we automatically collect information such as your IP address, browser type, device details, and how you interact with our website (e.g., pages you visit, links you click).

2.2.   Cookies: Like many websites, we use cookies and similar technologies to track your activity on our site. Cookies help us remember your preferences, improve your shopping experience, and provide targeted ads. You can manage your cookie preferences in your browser, but blocking cookies may affect site functionality.

3.      Information from Third Parties

3.1.   We may receive information about you from third-party service providers such as Shopify (our store platform) and payment processors. For example, when you make a payment, your payment details are processed securely by our payment partners, and they share necessary transaction information with us to fulfill your order.

How We Use Your Information

Hexastore uses the personal information we collect in the following ways

Cookies and Tracking Technologies

Hexastore uses cookies and similar tracking technologies to enhance your experience on our site. Cookies are small text files that are stored on your device when you visit our site, helping us remember your preferences and optimize your shopping experience. We also use cookies for analytics purposes to understand how visitors use our website and to personalize the content and ads you see.

You can control and manage cookies through your browser settings. However, please note that disabling cookies may limit the functionality of some parts of our website, including the ability to make a purchase.

How We Share Your Information

Hexastore does not sell your personal information. However, we may share your data with trusted third parties for the following reasons:

• Service Providers: We work with service providers to operate our business. This includes payment processors, shipping companies, customer support platforms, and IT services. These third parties only use your information to provide services on our behalf.

• Business Partners and Advertising: We may share your data with marketing or business partners who help us deliver advertisements and promotions tailored to your interests. These partners follow their own privacy policies.

• Legal Requirements: We may disclose your information if we are required to do so by law, in response to legal processes such as subpoenas or court orders, or to protect our rights, safety, or property.

• Business Transfers: If Hexastore is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners

Your Choices and Rights

You have the right to access, update, or delete your personal information. If you would like to review, change, or delete your data, or if you have questions about how we handle your privacy, you can contact us directly through our website.

You also have the option to unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any promotional message we send.

Data Security

We take steps to ensure your personal information is stored and processed securely. However, no system is 100% secure, so we cannot guarantee absolute protection. We encourage you to use strong passwords and take precautions to protect your information online.